Quality Lock Locksmith FAQs

Here we provide answers to some of the most common questions our customers ask.

Scheduling
Service

Does Quality Lock provide 24/7 locksmith services?

Yes, call us anytime, we are here to help.

Can I Schedule an appointment in advance?

Yes, call ahead or email us for help.  We can schedule to meet your needs.

Can I schedule an appointment online?

Please call us if you have an emergency. We can schedule appointments online, but for same day service it is best to call.

What is your service area?

We service Monroeville PA, West Mifflin PA, Bethel Park PA, Pittsburgh PA, Moon PA, Washington PA, California PA, Greensburg PA, Latrobe PA, and Connellsville PA. If you’re in this area or just outside, give us a call!

Services

What Services does Quality Lock Provide?

We are a total locksmith service company.  Meaning we can work on your car, house, business, windows, or panic rooms doors.

How long does the service typically take to perform?

Please update answer to be: At Quality Lock, service times vary based on the job’s complexity. Basic lockouts usually take 15 to 30 minutes, while more complex tasks like lock replacements or rekeying can take 30 minutes to 2 hours. We provide accurate estimates and keep you informed throughout the process to ensure prompt and professional service.

Do you have a shop? Can I bring my lock/ keys to you?

While we don’t have a traditional storefront where you can bring your locks or keys, our mobile service ensures that we can meet you at your home, office, or any other location that suits you. This approach allows us to focus on providing on-site solutions, ensuring that you receive the assistance you need without having to travel.

Do you work on electronic lock systems?

Yes, at Quality Lock, we provide comprehensive services for electronic lock systems. Our experienced technicians are equipped to install, repair, and maintain a wide range of electronic locks, including keypads, biometric locks, and smart locks. Whether you need assistance with residential or commercial electronic lock systems, we can help you secure your property efficiently and effectively.

Payment Options

What payment types do you accept?

We accept all types of payments including cash, check, or credit card.

Licenses and Insurance

Is Quality Lock insured and bonded?

Yes, Quality Lock is fully insured and bonded to ensure your peace of mind and protection. We carry general liability insurance to cover any potential damages or injuries that may occur during our work. This insurance provides financial protection for third-party claims, ensuring that you are safeguarded against any unforeseen circumstances.

While Pennsylvania does not require locksmiths to be bonded, we understand the importance of additional security measures. If needed, we can arrange for a surety bond to provide an extra layer of assurance for our clients. Surety bonds act as a guarantee that we will fulfill our contractual obligations, further enhancing the trust and reliability that our customers expect from us.

Satisfaction Guarantee

Does Quality Lock have a customer service guarantee?

At Quality Lock, we are committed to providing exceptional customer service and ensuring your complete satisfaction. We guarantee that our locksmith services will meet the highest standards of quality and reliability. Our team is dedicated to delivering prompt, professional, and courteous service, whether you need emergency lockouts, lock installations, or any other locksmith assistance.

We pride ourselves on our attention to detail and our focus on customer needs. Our goal is to resolve any issues efficiently and effectively, ensuring that you are fully satisfied with our work. If for any reason you are not satisfied, please contact us so we can address your concerns promptly.

Your trust and satisfaction are paramount to us, and we strive to maintain the reputation that Quality Lock has built over the years as Pittsburgh’s most trusted locksmith service.

Your Customer Satisfaction is Guaranteed

Call Quality Lock today and let our locksmith team go to work for you.

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